Self Service Requests

The following requests are available for Google mail

• Add New Account

• Modify Existing Account

• Activate / Suspend / Delete / Password reset of Email Account

The following requests are available for Shared Mailbox / Delegated mailbox

• Create New Shared Mailbox

• Modify Existing Shared Mailbox

• Activate / Suspend / Delete / Password Reset of Shared Mailbox Account

• Add / Remove access to Shared Mailbox

The following requests are available for Google Calendar resources

• Add New External contact to contact Directory

• Delete Contact from Directory

By default access for unknown applications to our data in G Suite is blocked. You can view approved applications in their respective application store:

• Add 3rd party app ( Android/ios/google play store/ Chrome extension)

• Remove 3rd party app ( Android/ios/google play store/ Chrome extension)

• Whitelisting /Blacklisting (IP/ Domain/ Email address)

Access requests related to Terminated Employee :

• Grant Delegated access to Terminated Employee's Emails

• Remove Delegated Access from Terminated Employee's Email

The following user requests are available to work with Drive, Shared Drives and Sites.

• Google Drive file Ownership transfer of Terminated Employee

• Creating new Shared Drive

• Delete / Change shared Drive

• Add / remove trusted Google Workspace domains (whitelist)

The following requests are available for Google Calendar :

• Create / Modify Google Group

• Delete Google Group

• Change Google Group Ownership

The following requests are available for Google Calendar resources :

• Create / Modify Building (Building and Resource)

• Create / Modify Resource

• Delete Resource / Building

• Resource calendar sharing

• Cancel or transfer calendar events of terminated users

• Change owner of secondary/shared calendar

Designated persons in HR are allowed to raise the following request when applicable

• Directly block access to Google account (and data)

Designated persons in HR and Legal are allowed to raise the following request when applicable

• Perform eDiscovery request / Export data

• Generic request about Google Workspace